How often you need to charge the batteries for your mobility device is determined by how often you use it.
If you use your product daily, charge its batteries as soon as you finish using it for the day.
We recommend charging your product’s batteries for at least 8 to 14 hours after daily use.
If you use your product less frequently, we recommend charging the batteries 8-14 hours twice a week for a maintenance charge.
We do not recommend charging the batteries for longer than 14 hours. Refer to the manual supplied with the battery charger for charging instructions.
The serial number begins with an L and is found on the frame on the back of the unit.Scooter
The serial number starts with an S and is located on the seat post. The battery pack may need to be removed.Power Chair
The serial number begins with the letter J and is found on the main frame of the power chair near the batteries. It may also be found on the seat post if the unit features a clover leaf style.
All serial numbers for Pride products are 14 characters long and are shown on a white sticker.
When engaged, freewheel levers allow your mobility device to be pushed. Your power chair is equipped with two manual freewheel levers, labeled either locked or unlocked.
Whenever you need or want someone to push your device for short distances, it can put into freewheel mode by having a person push the levers into the unlocked position:
Each product has its own page on Pride Mobility’s website. Visit your product’s page and click on Manuals tab at the top. Look under the section Owner’s Guides to find an owner’s manual in your language. You can also obtain an owner’s manual from the Resources and Support section under Customer Service.
Visit pridemobility.ca and click on “Where to Buy” at the top of the page next to the search bar. Enter your postal code in the search box and hit search. You’ll will see a list of authorized Pride providers near your location. You can also click on “Request to be Contacted.” A Pride Representative will call you and refer you to an authorized Pride provider over the phone.
If you need replacement parts, new tires or new batteries, contact your authorized Pride provider. They will order the parts for you and install them on your mobility product.
If your mobility device needs service or repairs, contact your authorized Pride provider or call our Consumer Sales and Support Department to request service at 888-570-1113.
We would love to hear from you! Please feel free to submit any ideas or feedback to firstname.lastname@example.org.
Direct or prolonged exposure to water or dampness could cause your product to malfunction electronically and mechanically. Water can cause electrical components to corrode and the unit’s frame to rust. Your scooter or power chair should be examined periodically for signs of corrosion caused by water exposure, bodily fluid exposure, or incontinence. Damaged components should be replaced or treated immediately.
If your scooter or power chair comes in contact with water:
We suggest you contact the carrier’s ticket counter in advance to determine that carrier’s specific requirements.
If you encounter a damaged or cracked battery, immediately enclose it in a plastic bag and contact your local waste disposal agency or authorized Provider for instructions on disposal and battery recycling which is our recommended course of action.
Each product has its own warranty, and each warranty outlines the different parts and coverage. To review your product’s warranty, go to the product’s description page on pridemobility.com and select the Warranty tab. You can also view product warranty information on the Resources and Support page under Customer Service.